TESTIMONIALS

Our Client Stories

Ali & Craig

Anna & Adam

Kerrie & Michael

We have bought thousands of homes since 2002.
Below are testimonial snippets from some of our customers.

... We can’t speak highly enough about how much we have learnt from the wisdom of two experienced professionals who have helped us navigate through the process of buying a home. Mal and Gina, We are very very happy indeed. It was the absolute best decision we made to engage the both of you. We can’t speak highly enough about how much we have learnt from the wisdom of two experienced professionals who have helped us navigate through the process of buying a home. And we enjoyed the process so much because we got to do it with two simply wonderful people who have incredible values.
Mei & Dean - HAWTHORN
...I think relationships are built on trust and having recommended Mal to friends in the past he has always acted in their best interests Working will Mal James has been critical in my buy and sell recently. I don’t believe either would have gone as well without his input. Mal would be the first to admit he is not shy in giving advice and has been proven to be correct. I think relationships are built on trust and having recommended Mal to friends in the past he has always acted in their best interests. What more can you ask?
Joe - TOORAK
...very grateful for your guidance that has led to an outcome with no regrets You guys are awesome! Couldn't of done it without you and very grateful for your guidance that has led to an outcome with no regrets
Sammi & Clem -
... appreciated your support and feedback as we neared auction day. We are thrilled to have finally sold the property and really happy with the result! Hi Mal, Just wanted to take the opportunity of thanking you once more for your assistance with the sale of Munro St. We were really pleased with the way Fletchers ran the campaign and appreciated your support and feedback as we neared auction day. We are thrilled to have finally sold the property and really happy with the result! Many thanks again. Warm regards, Jenny and Paul
Jenny & Paul - KEW EAST
...we held so much trust in them given their in-depth experience and expertise in this field. At no point did we feel uncertain about their advice or direction. Mal and Gina have been indispensable to us during our house hunting process. They went above and beyond their services by supporting us through the sale process of our own home which can be such an emotionally taxing time. However, this was made easier and less stressful with having them by our side as moral support. They did not have to do this, however they did because we believe they truly cared and wanted to best possible outcome for their clients. They made the whole process from beginning to end, stress free. We believe this is truly because we held so much trust in them given their in-depth experience and expertise in this field. At no point did we feel uncertain about their advice or direction. They are an extremely professional team who are passionate about what they do and in my opinion are the best in the field. Without a doubt, we would definitely recommend them to anyone looking for their next dream home and would not hesitate to use them again for our next home! Emily and Matt
Emily & Matt -
They make a formidable team - they don’t rush or pressure you - and provided so much additional support & assistance at times when we thought we would never find anything. Mal has supported us with buying two family homes - with the latest purchase also supported by Gina. They make a formidable team - they don’t rush or pressure you - and provided so much additional support & assistance at times when we thought we would never find anything. We are delighted with our new home which wouldn’t have been possible without Mal, Gina & the team. We can’t recommend them highly enough.
Jodie & Richard - GLEN IRIS (Stonnington)
Wow, that was a ride, experience, journey ....!!! Hi Mal & Gina Celebrations at my new local! Youngs wine room! Wow, that was a ride, experience, journey ....!!! Thank you sincerely for your counsel & patience! I’m feeling it was a “good decision”! & it’s only just sinking in! Cheers David & Katrina
David - HAWTHORN EAST
We probably would have given up without you Many thanks Gina!! It's been a wild ride hasn't it. Thank you and Mal for all your help. We probably would have given up without you! Now we can get emotionally invested in the place :) :) and imagine that brutalist reno!! We are celebrating - especially about the backyard and being settled ! See you soon and thanks again
Tara & Dan - SOUTH YARRA
Buying a house is always dysphoric; with their professional advice, we were more confident and relaxed on making the right choice. We can't recommend James Buyer Advocates highly enough for their marvelous job on searching and purchasing our two properties. Buying a house is always dysphoric; with their professional advice, we were more confident and relaxed on making the right choice. They have excellent strategies dealing with pricing and auction. It was a wise decision having Mal and Gina's help on buying a home and investment, especially for young purchasers like us. We appreciate them so much for their great job, thanks very much to Mal - truly impressed us on the auctions, and we have been enjoying his fantastic market news for long time. M&S
M&S - BRIGHTON
To my surprise Gina’s bidding strategy shut down the competition in 2 bids and I couldn’t believe I was signing the contract on my forever home. This is the third property I have purchased using James Buyers Advocates in a 13 year period. Mal and his team have been fantastic and each property has been both a great home and financial investment. However, this buy/sell was different from the others. It didn’t go according to my plan. I listed my property in August during the banks tightening lending. If it hadn’t been for Mal and his team, I think I would have had a nervous breakdown. Out of the blue in June 2019 I purchased my forever home. There were 80 or so people at the auction including the local newspaper and photographers ... this home was popular! Mal and Gina had done a careful market analysis. I was well prepared for every scenario. To my surprise Gina’s bidding strategy shut down the competition in 2 bids and I couldn’t believe I was signing the contract on my forever home. I wouldn’t normally recommend to buy then sell, and without having unwavering confidence in Mal I wouldn’t have done it. Mal ensured I had my finances sorted and I had prepared for the worse. Of course, you never expect the worse..... The Team were also to assist me with the sale of my home. It makes sense to me. They are experts in “the buyer”. One thing about the Team is they respect their client. Unfortunately though I chose a real estate agent who was very successful in a suburb “where homes sell themselves”. I could tell Mal and Gina prefered the other agent. I should have gone with that! Whilst the financial outcome may have been the same, I learnt the agent’s experience sells a house in tough times. My property was passed in at auction on a vendor bid. I was dealing with the worse case scenario, the price of my property had crashed. On previous occasions, the sale/purchase of my homes went without a hitch and I was delighted with Mal’s expertise. But I can tell you, it is when things don’t go smoothly Mal’s experience is priceless! Mal worked with the agent intensely and one month post auction my property sold. Most people don’t just choose a home, they choose a lifestyle. It is the biggest financial and emotional investment you will ever make. With Mal and his team you will have full confidence in your decision. I have no hesitation in recommending James Buyers Advocates in both the purchase and sale of your homes. Thanks so much Mal, Gina & Simone x
Jo - SANDRINGHAM
With your support and guidance we believe we have made the right decision for our family Hi Mal and Gina, I have been meaning to contact you both for some time to say a big thank you for your guidance throughout the process of purchasing our new home. We have been in now for nearly 8 weeks and both Nik and I agree that the move was a great decision as opposed to staying and pursuing a new build. However, these decisions can be hard to make and with your support and guidance we believe we have made the right decision for our family. Hope life is treating you both well. Kind regards Kate and Nik
Kate & Nik - BRIGHTON
It’s not an admission of weakness to retain an advocate, it’s a smart move to be in a stronger position than the competition on auction day. We’ve bought twice and sold once with Mal and Gina. The benefits that Mal and Gina have bought to our process are many, but their killer value is the true understanding they gave us on the property (quality and value, street-by-street), the market, and all likely process outcomes so we could afford to be extremely aggressive in purchase decisions from a position of confidence. Neither of our purchases would have happened without them and we have zero nervousness that we may have bought badly. It’s not an admission of weakness to retain an advocate, it’s a smart move to be in a stronger position than the competition on auction day. We wish Mal, Gina and the wider James team all the best with the business. They’re lovely people to deal with and we’ll be back in touch for the next move when the kids leave home...
Kendra & Michael - HAMPTON
The support from the rating system, the methodical process, your experience You were both fantastic and I am very grateful. The support from the rating system, the methodical process, your experience - I would recommend you both in a heartbeat to anyone. Cindy
Cindy - HAMPTON
The value they offer is immense, their understanding of the Melbourne property landscape and ability to identify excellent houses is first rate. We are so thrilled to have found James Buyer Advocates and would readily recommend both Gina and Mal to prospective buyers. The value they offer is immense, their understanding of the Melbourne property landscape and ability to identify excellent houses is first rate. With Mal and Gina guiding us we were able to make an informed choice with absolute confidence. We had complete trust in both Mal and Gina and they acted with integrity during each part of the process. Mal and Gina were always available to us and their communicative and efficient approach meant that any questions we had were quickly addressed. I am certain that without James Buyer Advocates we would not have purchased our dream home in the dream suburb. Mal and Gina were an absolute pleasure to work with and we will certainly look to them again in the future for any buying/selling needs. Thank you so much James Buyer Advocates!
Tom & Angela - BRIGHTON
This was the most stress free sale we've been through and we've been through 3 other sales previously so we know what it's 'normally' like. Mal, Thank you again for helping us through the sale of Duggan St Balwyn North. This was the most stress free sale we've been through and we've been through 3 other sales previously so we know what it's 'normally' like. The way you organised and ran the agent interviews with us was fantastic and left us in no doubt that we picked the right ones for our sale. During the campaign we appreciate the regular feedback and recalibration from you and strategising ahead to achieve our desired result. In a tough market where most auctions in the area get passed in we ended up with 7 bidders and sold above reserve! It was fantastic to have someone we trust to be on our side during the whole process, knowing that the agents are being kept in line with what our aims are and that we could not have done much more to get a better result. You not only helped us alleviate the stresses of the 'unknown' during the process, but saved us a lot of time that would have been spent going back and forth with agents. Can't wait to go through the next buy/sell with you in the future! Regards Will & Deb
Will & Deb - BALWYN NORTH
The James team is a well-oiled machine The James team is a well-oiled machine and we appreciate your attention to detail and everything that you all do for us!
Denise & Zak - MALVERN
Having you always available to advise and challenge us, smoothed out the whole process of buying a house Hi Sim and Mal, It’s been only 2 days since you secured our new home in Mont Albert and we feel it was always meant to be ours. We have plans to make it a beautiful family home. We will keep you up to date along the way. We are extremely happy we got to know you and would recommend James Buyer Advocates to everyone interested in buying a property. Paul and I have had 100% trust in your expertise, judgement and knowledge. Having you always available to advise and challenge us, smoothed out the whole process of buying a house, which everyone knows it is not an easy one … Your friendly and professional manner has made it very easy to listen to you and follow your advice. I could go on and on saying how grateful we both are … so I think I will stop to one big, heartfelt THANK YOU. We’ll keep in touch!
Viv & Paul - MONT ALBERT
Always sceptical about it, but did what I was told - Good decision. Mal, you purchased 11 Condor for me a few years back. Sold it today. Good deal. Turned out to be an excellent choice. Worked well for the kids and made a tidy profit. Always sceptical about it, but did what I was told - Good decision. Thanks, Douglas
Douglas - HAWTHORN EAST
We know we were in great hands, had the best team, and got the best deal possible. Dear Mal and Gina, On behalf of myself, Karen and our little family, I wanted to personally thank the both of you for everything you have done for us during the search to find our ideal property. You have been spot on with your guidance, your timely advice and your knowledge of the market. While these searches are never straightforward, you have made it as low stress and efficient as it could possibly be. As someone who does M&A and negotiations for a living, I have thoroughly enjoyed seeing the way you work as a deal practitioner. We know we were in great hands, had the best team, and got the best deal possible. Thanks for everything. Hopefully we get a chance to have a celebratory drink with both of you when we are next in Melbourne. Warm regards, Michael
Karen & Michael - CANTERBURY
a timely reminder just over one year on of how clever we were to engage you to achieve this for us ... Hi Gina Hope you are well. I did smile when reading about the “wet fish slap” this morning. It is both great prose and a timely reminder just over one year on of how clever we were to engage you to achieve this for us ... and we haven’t looked back for a second! Kind regards Jonathan and Vanessa
Vanessa & Jonathan - ARMADALE
Your professionalism, judgment and communication with us was exemplary. Many thanks Gina. I can't begin to tell you how impressed Marika are with all of the work that you and Mal did for us in the past week. Your professionalism, judgment and communication with us was exemplary. We would not contemplate buying in Melbourne without your guidance. Chris
Marika & Chris - KEW

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